CANDLE CARE


What are your candles made of?

Our candles are made with natural soy wax, cotton cored wicks and fine fragrance oils

How to burn?

On the first burn, allow the melt pool to reach the edges of the jar - this is the most important step! This will help to prevent tunnelling and give your candle a nice even burn. *Do not burn for more than 4 hours at a time and remember to never leave a lit candle unattended or near children or pets.

What is soy wax?

Soy wax is the oil of soybeans. Once harvested, cleaned and de-hulled the beans are rolled into flakes, the oil is then extracted and hydrogenated. Hydrogenation converts some of the fatty acids in the oil from unsaturated to saturated making it solid at room temperature! As a result of choosing soy, it is an eco-friendly renewable resource and clean burning! It also burns at a lower temperature, making it last much longer.

Are your candles GMO free/Organic?

There are very few farms recognized as organic/GMO-free no reliable way at this time to test for GMO's in soy wax. There are also no soy wax distributors committing to a GMO free bean + organic process - however as soon as this may come available we'll be using it!

What are your fragrances made of?

Our fragrance oils are made in the USA with natural and synthetically derived ingredients following the strictest of global standards. We take great care to be able to provide products that are both safe and cost-effective. Our fragrances are all phthalate free, vegan and skin-safe.

Do you use essential oils?

There are no 100% essential oil scented candles at this time. Our fragrances are made with essential oil + synthetic blends. In order to create and share with you the stories we want to build through our candles, we have chosen the highest quality fragrances with you in mind. Our candles are tested thoroughly to keep them sophisticated and safe for your home.

Are your candles vegan/animal friendly?

We are happy to announce neither Foxhound Collection or our suppliers test on animals and all of our ingredients are vegan!

 

CUSTOMER CARE


What is your return policy?

Please note that all sales are final. Please read all item descriptions carefully upon placing your order. Contact us if you need help deciding on a scent. At this time I am unable to accept returns or exchanges. We do want you to be happy with your purchase, please contact me at kelsey@foxhoundcollection.com

What's your privacy policy?

We only collect information necessary to complete your order, get in touch with you regarding your order or send out newsletters that you have signed up for. Your personal information is contained behind secured networks. When you place orders or access your personal information, all sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology 

How can I check the status of my order?

You will receive an email notification with tracking number (if applicable) upon the creation of your shipping label. Allow 2-3 days for your tracking number to show activity.

When will my order ship?

Your order will ship 3-7 days after date of purchase. Delays may be experienced during busy seasons and we will try our best to keep you updated!

Can I rush my order?

Orders generally ship within 3-7 days. Please email kelsey@foxhoundcollection.com before ordering if there are special circumstances you would like us to know about.

How can I change my order?

Contact kelsey@foxhoundcollection.com within 24 hours of placing your order.

Do you have gift certificates?

Yes! We offer digital gift cards.

- Can I refund a gift card?

No. Gift certificates can not be refunded at this time.

- Can I buy multiple gift cards in one order? Or purchase a gift card with other products?

No. When purchasing a gift card, you will go directly to checkout after clicking Purchase.

- How do I check my balance?

The recipient will receive an initial email with the gift card balance. After entering the gift card code at checkout, they'll see the remaining balance if there is any.

- What do I do if I lose my gift card code?

Send an email off to kelsey@foxhoundcollection.com and we will resend the code for you!

 

For all other inquiries, please contact kelsey@foxhoundcollection.com