SOY CANDLES


What are your candles made of?

Our candles are made with natural soy wax, cotton cored wicks and fine fragrance oils

How to burn?

On the first burn, allow the melt pool to reach the edges of the jar - this is the most important step! This will help to prevent tunnelling and give your candle a nice even burn. *Do not burn for more than 4 hours at a time and remember to never leave a lit candle unattended or near children or pets.

What is soy wax?

Soy wax is the oil of soybeans. Once harvested, cleaned and de-hulled the beans are rolled into flakes, the oil is then extracted and hydrogenated. Hydrogenation converts some of the fatty acids in the oil from unsaturated to saturated making it solid at room temperature! As a result of choosing soy, it is an eco-friendly renewable resource and clean burning! It also burns at a lower temperature, making it last much longer.

Are your candles GMO free/Organic?

There are very few farms recognized as organic/GMO-free no reliable way at this time to test for GMO's in soy wax. There are also no soy wax distributors committing to a GMO free bean + organic process - however as soon as this may come available we'll be using it!

What are your fragrances made of?

Our fragrance oils are made in the USA with natural and synthetically derived ingredients following the strictest of global standards. We take great care to be able to provide products that are both safe and cost-effective. Our fragrances are all phthalate free, vegan and skin-safe.

Do you use essential oils?

There are no 100% essential oil scented candles at this time. Our fragrances are made with essential oil + synthetic blends. In order to create and share with you the stories we want to build through our candles, we have chosen the highest quality fragrances with you in mind. Our candles are tested thoroughly to keep them sophisticated and safe for your home.

Are your candles vegan/animal friendly?

We are happy to announce neither Foxhound Collection or our suppliers test on animals and all of our ingredients are vegan!

 

PERFUME OILS


What are your perfumes made of?

Our perfume oils are made with fractionated coconut oil, vitamin E and fine fragrance oils

How do I apply a perfume oil?

Roll onto pulse points: inner elbow, behind ear, below neck, wrist and let air dry. We recommend that you store in a cool, dim place away from heat or light and that you reapply a couple times daily.

What is fractionated coconut oil?

This coconut oil has gone through steam distillation to give a product that stays liquid at room temperature: a fraction of pure coconut oil. Fractionated coconut oil is a light, odorless, colourless non-staining oil with a long shelf life! It is very moisturizing, gentle on the skin and won't clog pores.

Benefits of Vitamin E?

Added as an antioxidant, this vitamin E is made in the purest form with plant sources only. Along with added shelf life it gives, vitamin E helps your skin retain its natural moisture content.

What are your fragrances made of?

Our fragrance oils are made in the USA with natural and synthetically derived ingredients following the strictest of global standards. We take great care to be able to provide products that are both safe and cost-effective. Our fragrances are all phthalate free, vegan and skin-safe.

Do you use essential oils?

There are no 100% essential oil scented perfumes at this time. Our fragrances are made with essential oil + synthetic blends. In order to create and share with you the stories we want to build through our fragrances we have chosen the highest quality products with you in mind. Perfumes are tested thoroughly to keep them sophisticated, delicate, moisturizing and safe for your skin.

Are your candles vegan/animal friendly?

We are happy to announce neither Foxhound Collection or our suppliers test on animals and all of our ingredients are vegan!

 

CUSTOMER CARE


Do you offer returns/exchanges?

We hope you love your purchase from Foxhound Collection, if you are at all unhappy with your purchase pleas email kelsey@foxhoundcollection.com. We do not currently offer exchanges, if you're having trouble picking a scent feel free to reach out and let us help you find the perfect match!

Do you offer gift cards?

Sorry we do not offer gift cards right now, we hope to in the future!

Can I make changes to my order?

Please contact us ASAP if you need any changes made, we're happy to do this as long as your order hasn't left the studio.

Can I rush my order?

Please contact kelsey@foxhoundcollection.com to make sure we can meet your needed timeframe prior to purchasing.

How can I check the status of my order?

If your order has included a tracking number: You will have receive a notification with it upon shipment, this will link you to Canada Post to track your order.

What if I encounter errors during check out?

If you encounter an error during the check out process, it is most likely your browser and our website are not cooperating. Please contact us at kelsey@foxhoundcollection.com if this happens, before trying again.

Is this site secure?

All personal information submitted through this site is protected. No information is ever disclosed to third parties. The Foxhound server uses a special encryption to make sure the private information provided during the purchase process stays secure. Foxhound Collection will never store credit card information. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL ( Secure Sockets Layer) encryption.

What's your privacy policy?

Your privacy is important to us. We only collect information necessary to complete your order or to get in touch with you regarding your order. Information collected at checkout includes name, shipping address, billing address, email address, and telephone number. We will never store your credit card information. We will also never sell your personal information to a third party. We reserve the right to make changes to this policy.